Privacy Policy

Welcome to trafi.com!

Trafi website is owned by Trafi Ltd., a company incorporated and acting under the laws of United Kingdom, company code 9326640, registered office at WeWork South Bank Central, 30 Stamford Street, London SE1 9LQ, United Kingdom. Trafi is administered by UAB “Intelligent Communications”, legal entity code 300882953, registered office at Rinktinės g. 5, Building C, 09234 Vilnius, Lithuania. Trafi Ltd. is a data controller and UAB “Intelligent Communications” is a data processor in accordance with personal data agreement between the parties.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Trafi, which also provides the reasons why we must collect certain personal data of you. Therefore, you must read this Privacy Policy before using Trafi website.

It also describes the choices available to you regarding our use of your personal data and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Trafi takes care of your personal data and undertakes to guarantee its confidentiality and security.

We recommend that you read this policy in full to ensure you are fully informed.

If you have any questions, please contact us using the contact details at the end of the policy.

Why do we process your data?

Our top priority is customer data security and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our Newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features, for example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via privacy@trafi.com.

Storing personal information

We will retain and use your personal data for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, i.e. no longer than for 5 years. We may use any aggregated data derived from or incorporating your personal data after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Your rights

Except where the GDPR or the relevant laws provide for exceptions, you have the following rights in relation to your personal data:

  • The right to access your personal data. You have the right to apply to a free-form request for access to your personal data. Upon receipt of this request, we will provide you with a copy of the information relating to you, as well as explain to you why and how they are processing the said information;
  • The right to request to correct, supplement or erase any of your personal data inaccurate or incomplete;
  • The right to demand that your personal data be erased when we no longer need to store such data (“the right to be forgotten“);
  • The right to restrict data processing, after you challenge the accuracy of the data, the processing is unlawful and you oppose the erasure of the personal data, we no longer need the data for the purposes of processing them, but they are necessary for the exercise or defense of legal claims, or, after you have objected to the processing of the data, some time is needed to verify whether the grounds stated by you are not overridden by legitimate grounds for the processing;
  • The right to request to be provided with your personal data and, if possible, to transfer the said data directly to another data controller;
  • The right to withdraw your consent to the processing of personal data at any time when the processing of the data is based on your consent or the existence of a legitimate interest;
  • The right to object the processing of your personal data;
  • The right to lodge a complaint to the relevant data protection authority according to the address of one’s place of residence or work, as well as the place of our data processing, or the place of the infringement.
  • You have the right to order us at any time to discontinue the use of your personal information for marketing purposes.
  • You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.

Relevant actions will be taken no later than within 30 (thirty) calendar days from the date of referral. The provision regarding the access of your personal data can be done free of charge no more often than once a calendar year.

To exercise your rights, you may contact us at privacy@trafi.com.

Third parties

Our website has integrated services from third parties, such as MailChimp, Typeform, and Google Analytics. In case you choose not to agree with optional Cookies these parties will not collect any information about you.

MailChimp is an online marketing platform operated by The Rocket Science Group LLC, a company headquartered in the State of Georgia in the United States. Mailchimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. They are committed to subjecting all personal data received from the European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to each Framework’s applicable Principles.

Typeform S.L. is an online software as a service company that specializes in online form building and online surveys, headquartered in Barcelona, Spain. Typeform is compliant with security and privacy standards including the Privacy Shield Framework.

Google Analytics is a digital analytics software provided by Google LLC, headquartered in California, United States. They also comply with certain legal frameworks relating to the transfer of data, such as the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.

For more information please read Privacy Policies of the mentioned particular third party. There may be redirections to other websites owned by third parties. In case you follow the links, you are using these third parties’ services and you should act accordingly to their rules and policies. We have no influence on data collection of these third parties.

Newsletters

We offer electronic newsletters to, which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

All e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us.

Cookies

The website uses cookies to help personalize your online experience. By accessing trafi.com, you agreed to use required cookies, and also you are provided with the ability to accept or decline optional cookies, such as marketing or statistical cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies which are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies you also accept third party Cookies which might be used via third-party provided services if you use such services on our website, for example, video display window provided by third parties and integrated into our website.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal data in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal data, you acknowledge that

  1. there are security and privacy limitations of the Internet which are beyond our control;
  2. the security, integrity, and privacy of any and all information and data exchanged between you and our website cannot be guaranteed; and
  3. any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Data breach

In the event we become aware that the security of the website has been compromised or personal data has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Changes and amendments

We may update this Privacy Policy from time to time at our discretion. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the website after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Data in a manner materially different than what was stated at the time your Personal Data was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the website, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the website.

Settlement of disputes

Any dispute relating to us and our activities shall be resolved by negotiations between you and us, upon applying by e-mail to privacy@trafi.com.

In case it is not possible to settle the dispute in the above manner, it shall be solved using the Online Dispute Resolution platform managed by the European Commission (for more information please press here). In this platform, you may also find more information regarding consumer rights, dispute resolution as well as the national contact point in your country.

If a dispute would reach the court, the laws of the Republic of Lithuania would apply, and the dispute would be heard by a competent court of the Republic of Lithuania.

Contact information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to privacy@trafi.com.

This document was last updated on June 9, 2020.